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Customs & DDP Policy

Last Updated: June 13, 2026

This Customs & DDP Policy explains how AmberLeafShop handles customs clearance, DDP tax-included delivery, import duties, excise duties, destination taxes, customs delays, customs inspections, returned parcels, failed clearance, and customer responsibilities.

This Policy applies to orders placed through AmberLeafShop.

Website: amberleafshop.com
Store Name: AmberLeafShop
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK

By placing an order with AmberLeafShop, you agree to this Customs & DDP Policy.

1. General Customs Notice

AmberLeafShop provides selected tobacco-related products intended for adult buyers only, including Amber Leaf Original 50g, Amber Leaf 5×50g and 10×50g box options, Golden Virginia, Lambert & Butler, Richmond, and other selected products depending on current availability.

Tobacco products may be subject to customs duties, excise duties, import taxes, VAT, destination charges, customs inspections, import restrictions, age restrictions, and local tobacco regulations.

Customers are responsible for ensuring that the products they order can be legally purchased, imported, delivered, and received in their destination country or region.

AmberLeafShop does not guarantee that every product can be shipped to or cleared in every destination.

2. What DDP Means on AmberLeafShop

On AmberLeafShop, DDP or tax-included delivery generally refers to a shipping arrangement where we try to arrange a route that includes certain delivery-related taxes, customs handling, or destination-side charges where possible.

However, DDP service is subject to destination, product type, quantity, logistics route, courier policy, customs requirements, and current shipping conditions.

DDP availability must be confirmed before dispatch.

A product page, checkout page, customer service message, or previous successful shipment does not guarantee that DDP will be available for all future orders.

3. DDP Is Not Guaranteed for All Orders

AmberLeafShop usually tries to arrange DDP tax-included delivery where possible.

However, DDP is not guaranteed for every order, product, destination, shipping method, parcel quantity, or route.

DDP may not be available if:

If DDP is not available, AmberLeafShop may contact the customer to discuss an alternative shipping route, delay the order, cancel the order, or issue a refund where applicable.

4. UK and European Destination Review

Orders to the United Kingdom and selected European destinations may be reviewed case by case.

AmberLeafShop does not guarantee automatic DDP delivery for all UK or European orders.

Before dispatch, we may review:

If the destination cannot be served or the customs risk is too high, the order may be delayed, modified, cancelled, or refunded where applicable.

5. Customs, Duties, Taxes and Excise Charges

Tobacco products may be subject to destination-side charges.

These may include:

If DDP is confirmed and successfully completed, certain destination-side charges may be included in the shipping arrangement.

However, if DDP is not available, incomplete, refused, interrupted, or affected by customer-side or destination-side issues, the customer may be responsible for additional charges.

6. Customer Responsibility for Local Import Rules

Customers are responsible for checking and complying with local laws before placing an order.

By placing an order, the customer confirms that:

AmberLeafShop is not responsible for losses, delays, seizures, returns, penalties, or additional charges caused by the customer’s failure to comply with local laws, customs rules, import requirements, or destination restrictions.

7. Destination Review Before Dispatch

Before dispatch, AmberLeafShop may review the destination and customs route.

Customers may be asked to confirm:

If the customer does not provide accurate or complete information, the order may be delayed, suspended, or cancelled.

8. When DDP May Not Be Available

DDP service may not be available in certain situations.

These situations may include:

If DDP is not available, we may ask the customer whether they want to proceed with a non-DDP route.

A non-DDP route means that the customer may be responsible for destination-side taxes, customs duties, excise charges, customs handling fees, or other local charges.

9. Non-DDP Shipping

If DDP is unavailable, AmberLeafShop may offer a non-DDP shipping option where possible.

Non-DDP shipping will only be arranged after customer confirmation.

Under non-DDP shipping, the customer may be responsible for:

Customers should not choose a non-DDP route unless they understand and accept the possible destination-side costs and responsibilities.

10. Costs That May Be Customer Responsibility

Even when DDP is attempted, certain additional costs may remain the customer’s responsibility.

Customer responsibility may apply in situations including but not limited to:

Possible customer-side charges may include:

11. Customer Cooperation With Customs

Customers must cooperate with customs authorities, couriers, postal operators, and delivery providers where necessary.

Customer cooperation may include:

If the customer fails to cooperate, the parcel may be delayed, returned, held, abandoned, destroyed, or refused.

In such cases, the customer may be responsible for related costs and losses.

12. Customs Delays

Customs delays may occur in any destination.

Customs delays may be caused by:

AmberLeafShop is not responsible for customs delays caused by authorities, couriers, postal operators, destination regulations, or events beyond our reasonable control.

A customs delay does not automatically qualify for cancellation, refund, or compensation.

13. Customs Inspection, Holds and Seizures

Parcels may be inspected, held, restricted, returned, seized, or destroyed by customs authorities or destination authorities.

If a parcel is inspected or held, AmberLeafShop may assist where reasonable, but we cannot guarantee the outcome of customs review.

If a parcel is seized, destroyed, refused, or restricted due to local law, destination rules, import restrictions, customer failure to cooperate, or customer-side information errors, the customer may be responsible for related risks and costs.

AmberLeafShop is not responsible for government authority actions beyond our control.

14. Returned or Failed Customs Clearance

If a parcel cannot complete customs clearance and is returned or rejected, AmberLeafShop will review the reason for the issue.

If the issue is caused by customer-side or destination-side reasons, the customer may be responsible for related costs.

These reasons may include:

Any refund may be reduced by:

15. Customs Clearance Failure Before Dispatch

If AmberLeafShop determines before dispatch that the destination is restricted, DDP is unavailable, or the customs risk is too high, we may contact the customer before shipment.

Possible solutions may include:

We reserve the right to refuse or cancel any order that cannot be shipped or cleared safely, legally, or reliably.

16. Bulk Orders and Box Orders

Bulk orders, repeated shipments, 5×50g box orders, 10×50g box orders, and large quantity orders may require additional customs review.

Additional review may include:

AmberLeafShop reserves the right to split, delay, limit, refuse, or cancel bulk orders if customs, tax, shipping, legal, or compliance concerns apply.

17. DDP Does Not Cover Customer-Caused Costs

DDP service, where available and confirmed, does not cover costs caused by customer-side actions or customer-side errors.

Customer-caused costs may include:

Such costs may be charged to the customer or deducted from any refund where applicable.

18. AmberLeafShop Is Not a Customs Adviser

AmberLeafShop is not a customs broker, tax adviser, legal adviser, import consultant, or government authority.

Any customs, tax, duty, DDP, or import-related information provided on our website or by customer service is for general order support only.

Customers should independently check local laws, customs requirements, excise duty rules, tobacco regulations, and import restrictions before placing an order.

AmberLeafShop does not guarantee that any product will be accepted, cleared, delivered, or released by destination authorities.

19. No Guarantee of Customs Outcome

AmberLeafShop may help review shipping options and customs route availability, but we cannot guarantee the final decision of customs authorities, postal operators, couriers, tax authorities, or destination regulators.

The final customs outcome may depend on:

AmberLeafShop is not liable for customs outcomes beyond our reasonable control.

20. Force Majeure and Regulatory Changes

AmberLeafShop is not responsible for delays, route changes, customs issues, delivery failure, or additional charges caused by events beyond our reasonable control.

Such events may include:

If a customs route or DDP arrangement becomes unavailable after order placement, AmberLeafShop may delay, modify, cancel, or refund the order where applicable.

21. Relationship With Other Policies

This Customs & DDP Policy should be read together with our:

If a customs, DDP, shipping, refund, or destination issue occurs, AmberLeafShop may review the case based on the specific order, route, destination, payment method, customer information, and applicable policy terms.

22. Changes to This Customs & DDP Policy

AmberLeafShop may update this Customs & DDP Policy from time to time to reflect changes in customs rules, tax rules, DDP availability, shipping routes, delivery providers, tobacco regulations, legal requirements, or business operations.

The updated version will be posted on this page with a new “Last Updated” date.

Customers are encouraged to review this Policy before placing an order.

23. Contact Us

If you have any questions about customs, DDP delivery, import duties, excise duties, destination taxes, route availability, failed customs clearance, or destination restrictions, please contact us:

AmberLeafShop
Website: amberleafshop.com
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK