Amber Leaf Original 50g
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Política de Privacidade

Última atualização: 13 de junho de 2026

This Privacy Policy explains how AmberLeafShop collects, uses, stores, protects, and shares personal information when customers visit our website, contact us, place an order, request product information, or use our customer support services.

This Privacy Policy applies to the website:

Sítio Web: https://amberleafshop.com/
Nome da loja: AmberLeafShop
Contact Email: [email protected]
Telefone / WhatsApp: +44 7922291211
Endereço comercial: 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Escócia, Reino Unido

By using our website, contacting us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

AmberLeafShop is an online store providing product information, order support, shipping confirmation, and after-sales assistance for selected tobacco products intended for adult buyers only.

Our website may provide information about products such as Amber Leaf Original 50g hand rolling tobacco, Amber Leaf 5×50g and 10×50g box options, Golden Virginia, Lambert & Butler, Richmond, and other selected products depending on current availability.

For privacy-related questions, customers may contact us at:

E-mail: [email protected]
Telefone / WhatsApp: +44 7922291211
Endereço comercial: 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Escócia, Reino Unido

2. Personal Information We Collect

We may collect personal information that customers provide directly to us when they use our website, submit a contact form, place an order, contact customer service, request shipping information, or ask for after-sales support.

The personal information we may collect includes:

We do not intentionally collect more personal information than is necessary for order processing, customer support, delivery arrangement, payment confirmation, and after-sales handling.

3. Age-Restricted Product Notice

AmberLeafShop sells or provides information about tobacco-related products intended for adult buyers only.

Customers are responsible for ensuring that they meet the legal minimum age required to purchase tobacco products in their country or region.

We do not collect copies of passports, identity cards, or other government identification documents for age verification through this website. However, we may refuse, cancel, or suspend an order if we believe the order does not meet legal, delivery, payment, or destination requirements.

4. How We Use Personal Information

We may use customer personal information for the following purposes:

We do not sell customer personal information.

5. Legal Basis for Processing Personal Information

Where applicable under UK or European data protection laws, we may process personal information based on one or more of the following legal bases.

Contractual Necessity

We process personal information when it is necessary to manage customer orders, arrange delivery, provide customer support, process payments, and respond to order-related requests.

Legitimate Interests

We may process personal information for legitimate business purposes, including customer service, fraud prevention, website security, order management, record keeping, and after-sales support.

Legal Obligation

We may process or retain certain information where required for tax, accounting, legal, regulatory, or dispute resolution purposes.

Consent

Where consent is required, such as for certain optional cookies or marketing activities, we will request consent before using personal information for that purpose.

At this time, AmberLeafShop does not use Google Analytics, Facebook Pixel, or marketing email campaigns.

6. Payment Information

AmberLeafShop may support different payment methods depending on the order, destination country, product type, and payment availability.

Possible payment methods may include:

We do not directly store full credit card numbers or full bank card details on our website.

Payment information may be processed by third-party payment providers or financial service providers. These providers may collect and process payment-related information according to their own privacy policies, security standards, and legal requirements.

Customers may be asked to contact customer service after placing an order to confirm the available payment method for their specific order.

7. Shipping and Delivery Information

To arrange delivery, we may share necessary delivery information with logistics providers, courier companies, freight forwarders, postal operators, and delivery partners.

The information shared may include:

Logistics or delivery partners may include well-known carriers and postal services such as DHL, UPS, FedEx, DPD, Royal Mail, Parcelforce, PostNL, local postal operators, special line logistics providers, air freight providers, or other delivery partners depending on destination and shipping route.

Delivery options, delivery time, and available logistics services may vary by country, product type, parcel weight, customs rules, and current shipping conditions.

8. Contact Form and Customer Support

When customers contact us through the website contact form, WhatsApp, phone, or email, we may collect and retain the information provided in the message.

This may include:

We use this information to reply to inquiries, confirm product details, arrange orders, provide delivery information, and handle after-sales support.

9. After-Sales Information

If a customer contacts us about a damaged parcel, lost shipment, returned parcel, wrong product, delivery exception, or refund request, we may request additional information to review the case.

This may include:

Customers should contact us within 3 days after delivery or after the issue is confirmed if they require after-sales support.

We use after-sales information only for reviewing the issue, communicating with shipping providers, handling replacement or refund requests, and maintaining business records.

10. Cookies and Similar Technologies

AmberLeafShop may use cookies and similar technologies to support website functionality, shopping cart operation, security, user experience, and website performance.

At this time, we do not use Google Analytics or Facebook Pixel.

Our website may still use necessary cookies for functions such as:

If we introduce analytics cookies, advertising cookies, tracking pixels, or similar technologies in the future, we may update this Privacy Policy and request consent where required by applicable law.

Customers can also manage or disable cookies through their browser settings. However, disabling certain cookies may affect website functionality.

11. Marketing Communications

AmberLeafShop does not currently send marketing emails or promotional newsletters.

If we introduce marketing emails in the future, we will only send such communications where permitted by applicable law and, where required, after obtaining customer consent.

Customers will be able to unsubscribe from marketing communications if such communications are introduced in the future.

12. Who We Share Personal Information With

We may share personal information with third parties only where necessary for order processing, payment confirmation, delivery, customer support, legal compliance, website operation, or business administration.

These third parties may include:

We do not sell customer personal information to third parties.

13. International Data Transfers

Because our customers may be located in the United Kingdom, the Netherlands, and selected European destinations, and because our service providers may operate in different countries, personal information may be processed or transferred outside the customer’s country of residence.

Where required, we will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.

14. How Long We Keep Personal Information

AmberLeafShop keeps personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our general retention periods are:

We may retain certain information for a longer period if required for legal, tax, accounting, dispute resolution, fraud prevention, or regulatory purposes.

When personal information is no longer needed, we will delete, anonymise, or securely store it according to our business and legal requirements.

15. Data Security

We take reasonable technical and organisational measures to protect customer personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

However, no method of internet transmission or electronic storage is completely secure. Customers should avoid sending unnecessary sensitive information through contact forms, email, or messaging platforms.

16. Customer Rights

Depending on the customer’s location and applicable data protection law, customers may have rights in relation to their personal information.

These rights may include:

To exercise privacy rights, customers may contact us at:

E-mail: [email protected]
Telefone / WhatsApp: +44 7922291211

We may need to verify the request before taking action.

17. Third-Party Links

Our website may contain links to third-party websites, payment providers, logistics providers, or other external services.

AmberLeafShop is not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review the privacy policies of those third parties before providing personal information to them.

18. Children’s Privacy

Our website is intended for adult buyers only.

We do not knowingly collect personal information from children or individuals below the legal minimum age for purchasing tobacco products in their country or region.

If we become aware that personal information has been collected from a person below the applicable legal minimum age, we may delete the information and cancel or refuse the related order where appropriate.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, payment methods, shipping services, legal requirements, or privacy practices.

The updated version will be posted on this page with a new “Last Updated” date. Customers are encouraged to review this page regularly.

20. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact AmberLeafShop using the details below:

AmberLeafShop
Sítio Web: https://amberleafshop.com/
E-mail: [email protected]
Telefone / WhatsApp: +44 7922291211
Endereço comercial: 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Escócia, Reino Unido