General Questions
Before placing an order, please read the answers below to understand product availability, packaging differences, payment confirmation, shipping options, DDP delivery, restricted destinations, and after-sales support.
For faster help, please contact us by WhatsApp with your product name, quantity, destination country, and order number if available.
Contact Line:
Phone / WhatsApp: +44 7922 291211
Email: [email protected]
AmberLeafShop mainly provides Amber Leaf Original Hand Rolling Tobacco 50g, including single 50g pouch options, 5×50g box options, and 10×50g box options. Depending on current stock, we may also provide Golden Virginia Original 50g, Lambert & Butler Original Cigarettes 20 Pack, Richmond King Size Cigarettes 20 Pack, and other selected UK-style tobacco products.
Yes. Product availability, packaging version, warning images, outer box design, and market version may vary by batch. We recommend contacting customer service before or after placing an order to confirm current stock, product quantity, and packaging version.
Available payment methods may include credit card, bank transfer, USDT, Wise, Stripe, WeChat Pay, Alipay, Google Pay, Apple Pay, and Western Union. Not all payment methods are available for every order or destination. Please contact customer service after placing an order to confirm the available payment method.
Shipping options may include courier delivery, air freight, postal shipping, and special line service depending on the destination. Where possible, we usually try to arrange DDP tax-included delivery, but DDP is not guaranteed for every order, country, or route. Please contact us to confirm destination availability, delivery time, shipping method, and DDP service before dispatch.
USDT payments are usually confirmed within 30 minutes after we receive the correct Order Number and TXID. Other payment methods may require manual review depending on the payment provider, order amount, destination, and payment status. Orders will only be processed after payment is confirmed.
Shipping methods may include courier delivery, air freight, postal shipping, special line service, or other available logistics routes. The available method depends on destination country, product type, parcel quantity, customs requirements, and current route conditions.
Where possible, we usually try to arrange DDP tax-included delivery. However, DDP is not guaranteed for every order, product, destination, quantity, or shipping route. Destination-side customs duties, excise duties, import taxes, storage fees, redelivery fees, or return fees may apply in special situations.
Yes. Tobacco-related products may be restricted in some countries or regions. AmberLeafShop does not guarantee shipping to every destination. All orders are subject to destination review, shipping route availability, payment confirmation, customs requirements, and local legal restrictions.
Please contact us within 3 days after delivery or within 3 days after the issue is confirmed. Provide your order number, tracking number, clear photos or videos, shipping label photos, and a short explanation of the issue. We will review the case and provide a suitable solution where applicable.
Yes. AmberLeafShop is intended for adult buyers only. Customers must meet the legal minimum age required to purchase tobacco products in their country or region. We do not sell to minors and do not allow proxy purchasing for minors.
Payment Questions
Find answers about AmberLeafShop payment methods, USDT TRC20 payment, payment confirmation time, order cancellation, and refund processing. Payment options may vary by order, product, destination, and availability.
Contact Line:
For faster payment confirmation, please send your Order Number and payment proof to our WhatsApp: +44 7922 291211.
Depending on order details and availability, AmberLeafShop may accept credit card, bank transfer, USDT, Wise, Stripe, WeChat Pay, Alipay, Google Pay, Apple Pay, and Western Union. Not all payment methods are available for every order or destination, so customers may need to contact customer service after placing an order to confirm the available payment method.
We accept USDT through the TRC20 network only. After placing an order, please send the exact USDT amount shown at checkout to our USDT TRC20 wallet address. After payment, send your Order Number and TXID / Transaction Hash to our WhatsApp: +44 7922 291211. We usually confirm USDT payment within 30 minutes.
USDT payments are usually confirmed within 30 minutes after we receive the correct Order Number and TXID. Other payment methods may require manual review depending on the payment provider, order amount, destination, and payment status. Orders will only be processed after payment is confirmed.
For USDT payments, payment should be completed within 1 hour after the order is placed. If payment is not completed within 1 hour, the order may be automatically cancelled. If you still want to continue after cancellation, please place a new order or contact customer service to confirm product availability and payment details again.
Shipping Questions
Find answers about AmberLeafShop shipping methods, order processing time, tracking updates, DDP tax-included delivery, destination limitations, customs delays, and after-sales support for damaged or lost parcels.
Contact Line:
Need to confirm your destination before ordering? Contact us on WhatsApp: +44 7922 291211.
Shipping methods may include courier delivery, air freight, postal shipping, special line service, or other available logistics routes. The available method depends on destination country, product type, parcel quantity, customs requirements, and current route conditions.
After payment is confirmed, we usually aim to process orders within 1–3 working days. Delivery time depends on the destination country, shipping method, customs clearance, courier handling, and current logistics conditions. Any delivery time provided is an estimate only and is not a guaranteed delivery date.
Where possible, we usually try to arrange DDP tax-included delivery. However, DDP is not guaranteed for every order, product, destination, quantity, or shipping route. Destination-side customs duties, excise duties, import taxes, storage fees, redelivery fees, or return fees may apply in special situations.
If your parcel is delayed, damaged, lost, returned, or has a delivery issue, please contact us with your order number and tracking number. For damaged parcels, please contact us within 3 days after delivery and provide clear photos or videos of the parcel, shipping label, and product condition.