Amber Leaf Original 50g
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Shipping Policy

Last Updated: June 13, 2026

This Shipping Policy explains how AmberLeafShop handles order processing, shipping methods, delivery time, tracking, DDP delivery, customs, destination restrictions, failed delivery, returned parcels, and shipping-related after-sales support.

This Shipping Policy applies to orders placed through AmberLeafShop.

Website: amberleafshop.com
Store Name: AmberLeafShop
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK

By placing an order with AmberLeafShop, you agree to this Shipping Policy.

1. General Shipping Notice

AmberLeafShop provides shipping support for selected tobacco-related products intended for adult buyers only.

Products may include Amber Leaf Original 50g, Amber Leaf 5×50g and 10×50g box options, Golden Virginia, Lambert & Butler, Richmond, and other selected products depending on current availability.

Shipping availability depends on product type, stock status, destination country, parcel quantity, courier restrictions, customs rules, payment confirmation, and current logistics conditions.

AmberLeafShop does not guarantee that every product can be shipped to every country or region.

2. Destination Confirmation Before Shipping

Before an order is processed, AmberLeafShop may review the destination and shipping route.

Customers may be asked to confirm:

Some destinations may not be available due to customs rules, tobacco restrictions, courier limitations, route suspension, destination risk, or legal requirements.

If the destination cannot be served, the order may be cancelled and refunded where applicable.

3. Available Shipping Methods

Depending on the destination and order details, AmberLeafShop may arrange one of the following shipping methods:

Available shipping methods may vary by country, product type, parcel weight, quantity, customs requirement, and current route availability.

Not all shipping methods are available for every order.

Customers should contact us before or after placing an order to confirm the available shipping method for their destination.

4. Order Processing Time

After payment is successfully confirmed, AmberLeafShop usually aims to process orders within 1–3 working days.

Order processing may include:

Processing time is not the same as delivery time.

Processing may take longer during high-demand periods, public holidays, stock checks, payment review, destination review, packaging confirmation, or logistics route changes.

5. Delivery Time

Delivery time depends on the destination country, shipping method, customs clearance, courier handling, postal service, and current logistics conditions.

Estimated delivery time will be confirmed based on the destination and available route.

Any delivery time provided by AmberLeafShop is an estimate only and is not a guaranteed delivery date.

Delivery may be delayed due to:

AmberLeafShop is not responsible for delays caused by courier companies, postal services, customs authorities, destination restrictions, or events beyond our reasonable control.

6. Tracking Information

Once an order is dispatched, tracking information may be provided where available.

Tracking updates may take time to appear after dispatch.

Tracking delays may occur due to courier scanning delays, postal system updates, transit processing, customs checks, or route transfer between logistics providers.

If tracking information has not updated for a period of time, customers may contact us with the order number and tracking number for assistance.

7. DDP Delivery, Customs, Taxes and Duties

Where possible, AmberLeafShop usually tries to arrange DDP tax-included delivery.

However, DDP service is not guaranteed for all orders, products, destinations, routes, or special situations.

In some cases, customers may be responsible for destination-side charges, including but not limited to:

If DDP is unavailable or if destination authorities require additional payment or action, the customer may be responsible for cooperating with the courier, postal operator, customs authority, or relevant service provider.

8. Customer Responsibility for Local Laws

Customers are responsible for ensuring that the products they order can be legally purchased, imported, delivered, and received in their destination country or region.

By placing an order, customers confirm that:

AmberLeafShop is not responsible for losses, delays, seizures, returns, penalties, or extra charges caused by customer failure to comply with local laws, customs rules, import restrictions, or destination requirements.

9. Shipping Address Requirements

Customers must provide a complete and accurate delivery address before dispatch.

The delivery address should include:

AmberLeafShop is not responsible for delays, failed delivery, return, loss, or extra costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

10. PO Box, Parcel Locker and Unsupported Addresses

AmberLeafShop may not accept delivery to certain address types.

Unsupported or restricted address types may include:

Customers should provide a full and deliverable residential or business address.

If a parcel cannot be delivered due to an unsuitable address, the customer may be responsible for return shipping, redelivery fees, storage fees, address correction fees, and other related costs.

11. Address Changes After Dispatch

Customers should confirm the correct delivery address before placing an order.

Once an order has been dispatched, the delivery address usually cannot be changed.

If an address change is possible after dispatch, additional fees may apply.

AmberLeafShop is not responsible for failed delivery, return, delay, or loss caused by late address change requests or incorrect address details.

12. Failed Delivery

A delivery may fail due to customer-side reasons, destination-side reasons, or courier-side reasons.

Customer-side or destination-side reasons may include:

If delivery fails due to customer-side or destination-side reasons, the customer may be responsible for any related costs.

13. Returned Parcels

If a parcel is returned to sender or cannot be delivered, AmberLeafShop will review the reason for return.

If the return is caused by customer-side reasons, destination restrictions, customs issues, failed delivery, refusal to receive, or incorrect address, the customer may be responsible for related costs.

Related costs may include:

If redelivery is possible, the customer may need to pay additional redelivery fees.

If redelivery is not possible, any refund may be reduced by shipping fees, return costs, payment fees, customs charges, and other costs already incurred.

14. Customs Delay, Inspection or Seizure

Parcels may be delayed, inspected, held, returned, or restricted by customs authorities or destination authorities.

AmberLeafShop is not responsible for customs delays or destination authority actions beyond our control.

If a parcel is delayed, held, returned, seized, destroyed, or restricted due to destination laws, import rules, customs requirements, customer failure to cooperate, or destination restrictions, the customer may be responsible for related risks and costs.

Customers should check local laws before placing an order.

15. Lost Shipments

If a shipment appears to be lost, customers should contact AmberLeafShop with the order number and tracking number.

A parcel is not considered lost simply because tracking is delayed or transit time is longer than expected.

AmberLeafShop will review the case based on tracking information, courier updates, route conditions, and logistics provider confirmation.

If the parcel is confirmed lost by the logistics provider or after reasonable review, AmberLeafShop may offer one of the following solutions:

The final solution depends on order details, shipping route, product availability, logistics confirmation, and payment method.

16. Damaged Parcels

If a parcel arrives damaged, customers must contact AmberLeafShop within 3 days after delivery.

Customers should provide:

Customers should keep the original parcel, packaging, shipping label, and products until the case is reviewed.

If the parcel or product is discarded before review, AmberLeafShop may be unable to process a claim, refund, replacement, or compensation.

17. Missing Items or Wrong Product

If an item is missing or the wrong product is received, customers must contact AmberLeafShop within 3 days after delivery.

Customers should provide:

AmberLeafShop will review the case and may check order records, packing records, product information, tracking status, and customer-provided evidence before deciding on a solution.

18. Shipping Fees

Shipping fees may vary depending on:

Shipping fees may be confirmed at checkout or by customer service.

Shipping fees are generally not refundable once the order has been dispatched, unless otherwise agreed or required by applicable law.

19. Bulk Orders and Box Orders

Bulk orders, large quantity orders, 5×50g box orders, 10×50g box orders, and repeated shipments may require additional shipping review.

Additional review may include:

AmberLeafShop reserves the right to split, delay, limit, refuse, or cancel bulk orders if the order creates shipping, customs, legal, payment, or destination concerns.

20. Force Majeure and Route Changes

AmberLeafShop is not responsible for shipping delays, route changes, service suspension, or delivery failure caused by events beyond our reasonable control.

Such events may include:

If a shipping route becomes unavailable after an order is placed, AmberLeafShop may contact the customer to discuss an alternative route, delay the order, cancel the order, or issue a refund where applicable.

21. Customer Cooperation

Customers must cooperate with AmberLeafShop, couriers, postal operators, customs authorities, and delivery providers where necessary.

This may include:

Failure to cooperate may result in delay, failed delivery, return, additional charges, or loss of after-sales eligibility.

22. Shipping Policy and Other Policies

This Shipping Policy should be read together with our:

If there is any conflict between policies, AmberLeafShop may review the case based on the specific order, payment, shipping route, destination, and applicable law.

23. Changes to This Shipping Policy

AmberLeafShop may update this Shipping Policy from time to time to reflect changes in shipping routes, delivery providers, payment methods, customs requirements, legal requirements, business operations, or website policies.

The updated version will be posted on this page with a new “Last Updated” date.

Customers are encouraged to review this Shipping Policy before placing an order.

24. Contact Us

If you have any questions about shipping methods, delivery time, tracking, DDP service, customs, returned parcels, damaged parcels, lost shipments, or destination availability, please contact us:

AmberLeafShop
Website: amberleafshop.com
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK