Amber Leaf Original 50g
Contact Us

Refund and Returns Policy

Last Updated: June 13, 2026

This Refund and Returns Policy explains how AmberLeafShop handles order cancellations, returns, refunds, damaged parcels, lost shipments, wrong products, returned parcels, failed delivery, and after-sales requests.

This Policy applies to orders placed through AmberLeafShop.

Website: amberleafshop.com
Store Name: AmberLeafShop
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK

By placing an order with AmberLeafShop, you agree to this Refund and Returns Policy.

Nothing in this Policy affects any statutory rights that may apply under relevant consumer protection laws.

1. General Refund and Returns Notice

AmberLeafShop provides selected tobacco-related products intended for adult buyers only, including Amber Leaf Original 50g, Amber Leaf 5×50g and 10×50g box options, Golden Virginia, Lambert & Butler, Richmond, and other selected products depending on availability.

Due to the nature of tobacco products, returns and refunds are reviewed carefully and may not be accepted in all cases.

Customers must contact us before returning any product. Products returned without prior approval may not be accepted or refunded.

2. Before Requesting a Return or Refund

Before requesting a return, refund, replacement, or after-sales support, please contact AmberLeafShop by WhatsApp or email.

Please provide:

For after-sales issues, customers must contact us within 3 days after delivery or within 3 days after the issue is confirmed.

3. Order Cancellation Before Dispatch

Customers may request to cancel an order before dispatch.

If the order has not yet been processed, packed, handed to the carrier, or shipped, we may approve the cancellation and process a refund where applicable.

To request cancellation before dispatch, please contact us as soon as possible with your order number.

Cancellation is not guaranteed until confirmed by AmberLeafShop customer service.

4. Order Cancellation After Dispatch

Once an order has been processed, packed, dispatched, handed to the carrier, or shipped, cancellation may not be possible.

If a cancellation request is made after dispatch, the customer may be responsible for any costs already incurred, including:

If the parcel has already entered the shipping process, we may need to wait for the parcel status to update before reviewing the cancellation or refund request.

5. Return Eligibility

Returns may only be accepted after approval by AmberLeafShop customer service.

To be eligible for return, the product must generally meet all of the following conditions:

AmberLeafShop reserves the right to reject a return if the product does not meet these conditions.

6. Non-Returnable Items

Due to the nature of tobacco products and sealed consumer goods, certain items may not be accepted for return.

Non-returnable items may include:

Opened, unsealed, used, or damaged tobacco products are generally not accepted for return.

7. Customer Change of Mind or Wrong Purchase

If a customer changes their mind, orders the wrong product, orders the wrong quantity, or no longer wants the product, the customer should contact us before dispatch.

If the order has not been dispatched, we may review the cancellation request.

If the order has already been dispatched, returns may not be accepted unless approved by AmberLeafShop.

If a return is approved for customer-side reasons, the customer may be responsible for:

8. Damaged Parcels

If your parcel arrives damaged, please contact AmberLeafShop within 3 days after delivery.

Please provide:

Customers should keep the original parcel, packaging, shipping label, and all products until the case has been reviewed.

If the parcel or product is discarded before review, we may be unable to process a claim, refund, replacement, or compensation.

After review, AmberLeafShop may offer one of the following solutions where applicable:

9. Wrong Product Received

If you receive the wrong product, please contact us within 3 days after delivery.

Please provide:

After verification, AmberLeafShop may offer one of the following solutions:

Please do not open, use, discard, or return the product without contacting us first.

10. Missing Items

If an item appears to be missing from your order, please contact us within 3 days after delivery.

Please provide:

AmberLeafShop will review the case and may check packing records, order details, logistics information, and customer-provided evidence before deciding on a solution.

11. Lost Shipments

If a shipment appears to be lost, customers should contact us with the order number and tracking number.

A parcel is not considered lost simply because it is delayed. The case must be reviewed based on the carrier’s tracking information, logistics records, shipping route, and delivery confirmation.

If the parcel is confirmed lost by the logistics provider or after reasonable review, AmberLeafShop may offer one of the following solutions:

The final solution depends on order details, shipping route, product availability, logistics confirmation, and payment method.

12. Returned Parcels

If a parcel is returned to sender or cannot be delivered, AmberLeafShop will review the reason for return.

If the return is caused by customer-side reasons, the customer may be responsible for related costs.

Customer-side reasons may include:

Related costs may include:

Any refund for a returned parcel may be reduced by these costs where applicable.

13. Refused Delivery or Failed Delivery

If a customer refuses delivery, fails to collect the parcel, or does not cooperate with the courier, postal operator, customs authority, or delivery provider, the customer may be responsible for all related costs.

AmberLeafShop may not be able to provide a full refund if the parcel is refused, abandoned, destroyed, returned, or held due to customer-side reasons.

14. Customs, Destination Restrictions and Import Issues

Customers are responsible for ensuring that the products they order can be legally purchased, imported, delivered, and received in their destination country or region.

If a parcel is delayed, held, returned, refused, taxed, inspected, seized, destroyed, or restricted due to destination laws, customs requirements, import rules, customer failure to cooperate, or local restrictions, the customer may be responsible for related costs and risks.

AmberLeafShop is not responsible for losses caused by:

Where possible, we usually try to arrange DDP tax-included delivery. However, DDP service is not guaranteed for every order, destination, product, or shipping route.

15. Return Instructions

Customers must contact AmberLeafShop before returning any product.

Please do not send products back without receiving return instructions from our customer service team.

Returns sent without approval may be refused, delayed, lost, or not refunded.

If a return is approved, AmberLeafShop will provide return instructions. The customer must follow those instructions carefully.

The return address may vary depending on product type, destination, logistics route, and return reason.

16. Return Shipping Costs

If a return is approved due to customer-side reasons, the customer is generally responsible for return shipping costs and related charges.

Customer-side reasons may include:

If a return is approved due to a confirmed AmberLeafShop error or confirmed shipping damage, we will review the case and provide a suitable solution.

17. Refund Method

Where possible, approved refunds will be issued to the original payment method.

Depending on the original payment method, refunds may be processed through:

The refund method may depend on payment provider rules, payment availability, transaction status, and order details.

18. Refund Processing Time

If a refund is approved, AmberLeafShop usually processes the refund within 5–10 working days.

The actual time for funds to appear in the customer’s account depends on the payment method, bank, card issuer, payment provider, blockchain network, or financial institution.

AmberLeafShop is not responsible for delays caused by banks, payment providers, blockchain networks, or third-party financial institutions.

19. USDT Refunds

If the original payment was made by USDT, refunds may be issued in USDT where applicable.

USDT refunds may be affected by:

Customers must provide the correct USDT wallet address and network information if a USDT refund is approved.

AmberLeafShop is not responsible for losses caused by incorrect wallet addresses, wrong networks, or customer-side cryptocurrency mistakes.

Blockchain network fees and transaction fees may be deducted where applicable.

20. Non-Refundable Costs

Certain costs may not be refundable, including but not limited to:

Whether these costs are refundable depends on the reason for the refund, order status, payment method, shipping route, and applicable law.

21. Refund Refusal

AmberLeafShop may refuse a refund if:

22. Chargebacks and Payment Disputes

Customers should contact AmberLeafShop first if they have an issue with an order, payment, parcel, return, or refund.

Opening a chargeback or payment dispute without contacting us may delay the resolution process.

If a chargeback, dispute, reversal, or unauthorised payment claim is opened, AmberLeafShop reserves the right to provide order records, payment confirmation, tracking information, customer communication, delivery evidence, and after-sales records to the payment provider, bank, courier, or relevant authority.

23. After-Sales Time Limit

Customers must contact AmberLeafShop within 3 days after delivery or within 3 days after the delivery issue is confirmed for after-sales support.

Requests made after this period may be rejected or limited, especially where evidence is no longer available or the parcel/product condition can no longer be verified.

24. Changes to This Refund and Returns Policy

AmberLeafShop may update this Refund and Returns Policy from time to time to reflect changes in our products, shipping routes, payment methods, after-sales rules, legal requirements, or business operations.

The updated version will be posted on this page with a new “Last Updated” date.

Customers are encouraged to review this Policy before placing an order.

25. Contact Us

If you have any questions about returns, refunds, damaged parcels, lost shipments, wrong products, failed delivery, or after-sales support, please contact us:

AmberLeafShop
Website: amberleafshop.com
Email: [email protected]
Phone / WhatsApp: +44 7922 291211
Business Address: 18 Royal Mile Old Town Edinburgh, EH1 1QG Scotland, UK