{"id":15,"date":"2026-06-13T10:25:20","date_gmt":"2026-06-13T10:25:20","guid":{"rendered":"https:\/\/amberleafshop.com\/?page_id=15"},"modified":"2026-06-13T10:25:24","modified_gmt":"2026-06-13T10:25:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/amberleafshop.com\/pt\/refund_returns","title":{"rendered":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>\u00daltima atualiza\u00e7\u00e3o:<\/strong> 13 de junho de 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Refund and Returns Policy explains how AmberLeafShop handles order cancellations, returns, refunds, damaged parcels, lost shipments, wrong products, returned parcels, failed delivery, and after-sales requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica aplica-se \u00e0s encomendas efetuadas atrav\u00e9s da AmberLeafShop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00edtio Web:<\/strong> amberleafshop.com<br><strong>Nome da loja:<\/strong> AmberLeafShop<br><strong>E-mail:<\/strong> <a href=\"mailto:chunghwashop11@gmail.com\">chunghwashop11@gmail.com<\/a><br><strong>Telefone \/ WhatsApp:<\/strong> +44 7922 291211<br><strong>Endere\u00e7o comercial:<\/strong> 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Esc\u00f3cia, Reino Unido<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order with AmberLeafShop, you agree to this Refund and Returns Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this Policy affects any statutory rights that may apply under relevant consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. General Refund and Returns Notice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop provides selected tobacco-related products intended for adult buyers only, including Amber Leaf Original 50g, Amber Leaf 5\u00d750g and 10\u00d750g box options, Golden Virginia, Lambert &amp; Butler, Richmond, and other selected products depending on availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of tobacco products, returns and refunds are reviewed carefully and may not be accepted in all cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must contact us before returning any product. Products returned without prior approval may not be accepted or refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Before Requesting a Return or Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before requesting a return, refund, replacement, or after-sales support, please contact AmberLeafShop by WhatsApp or email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>Nome completo<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone or WhatsApp number<\/li>\n\n\n\n<li>Nome do produto<\/li>\n\n\n\n<li>N\u00famero de rastreio<\/li>\n\n\n\n<li>Clear explanation of the issue<\/li>\n\n\n\n<li>Photos or videos where applicable<\/li>\n\n\n\n<li>Delivery status screenshot where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For after-sales issues, customers must contact us within <strong>3 days after delivery<\/strong> or within <strong>3 days after the issue is confirmed<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Order Cancellation Before Dispatch<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request to cancel an order before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order has not yet been processed, packed, handed to the carrier, or shipped, we may approve the cancellation and process a refund where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request cancellation before dispatch, please contact us as soon as possible with your order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation is not guaranteed until confirmed by AmberLeafShop customer service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Order Cancellation After Dispatch<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been processed, packed, dispatched, handed to the carrier, or shipped, cancellation may not be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a cancellation request is made after dispatch, the customer may be responsible for any costs already incurred, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping fees<\/li>\n\n\n\n<li>Taxas de envio de devolu\u00e7\u00e3o<\/li>\n\n\n\n<li>Taxas de reenvio<\/li>\n\n\n\n<li>Taxas de processamento de pagamentos<\/li>\n\n\n\n<li>Encargos aduaneiros<\/li>\n\n\n\n<li>Taxas de armazenamento<\/li>\n\n\n\n<li>Other costs related to the order<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the parcel has already entered the shipping process, we may need to wait for the parcel status to update before reviewing the cancellation or refund request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns may only be accepted after approval by AmberLeafShop customer service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for return, the product must generally meet all of the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The return request is approved by AmberLeafShop.<\/li>\n\n\n\n<li>The product is unused.<\/li>\n\n\n\n<li>The product is unopened.<\/li>\n\n\n\n<li>The product is sealed.<\/li>\n\n\n\n<li>The product is in its original packaging.<\/li>\n\n\n\n<li>The product is in resellable condition.<\/li>\n\n\n\n<li>The product has not been damaged by the customer.<\/li>\n\n\n\n<li>The customer follows the return instructions provided by AmberLeafShop.<\/li>\n\n\n\n<li>The return is sent within the approved return period.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop reserves the right to reject a return if the product does not meet these conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of tobacco products and sealed consumer goods, certain items may not be accepted for return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non-returnable items may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened tobacco products<\/li>\n\n\n\n<li>Used tobacco products<\/li>\n\n\n\n<li>Unsealed pouches<\/li>\n\n\n\n<li>Opened cigarette packs<\/li>\n\n\n\n<li>Damaged products caused by customer handling<\/li>\n\n\n\n<li>Products not in original packaging<\/li>\n\n\n\n<li>Products not suitable for resale<\/li>\n\n\n\n<li>Products returned without prior approval<\/li>\n\n\n\n<li>Products affected by customer storage conditions<\/li>\n\n\n\n<li>Products returned after the approved return period<\/li>\n\n\n\n<li>Products purchased in error after dispatch<\/li>\n\n\n\n<li>Products refused or returned due to customer-side delivery issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Opened, unsealed, used, or damaged tobacco products are generally not accepted for return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Customer Change of Mind or Wrong Purchase<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer changes their mind, orders the wrong product, orders the wrong quantity, or no longer wants the product, the customer should contact us before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order has not been dispatched, we may review the cancellation request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order has already been dispatched, returns may not be accepted unless approved by AmberLeafShop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a return is approved for customer-side reasons, the customer may be responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Taxas de envio de devolu\u00e7\u00e3o<\/li>\n\n\n\n<li>Original shipping costs<\/li>\n\n\n\n<li>Taxas de processamento de pagamentos<\/li>\n\n\n\n<li>Encargos aduaneiros<\/li>\n\n\n\n<li>Taxas de reenvio<\/li>\n\n\n\n<li>Any other costs already incurred<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Damaged Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your parcel arrives damaged, please contact AmberLeafShop within <strong>3 days after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>N\u00famero de rastreio<\/li>\n\n\n\n<li>Clear photos of the damaged outer parcel<\/li>\n\n\n\n<li>Clear photos of the shipping label<\/li>\n\n\n\n<li>Clear photos of the damaged product<\/li>\n\n\n\n<li>Unboxing photos or video if available<\/li>\n\n\n\n<li>A short written explanation of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should keep the original parcel, packaging, shipping label, and all products until the case has been reviewed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the parcel or product is discarded before review, we may be unable to process a claim, refund, replacement, or compensation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After review, AmberLeafShop may offer one of the following solutions where applicable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Partial refund<\/li>\n\n\n\n<li>Full refund<\/li>\n\n\n\n<li>Store credit<\/li>\n\n\n\n<li>Other suitable solution agreed with the customer<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Wrong Product Received<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the wrong product, please contact us within <strong>3 days after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>N\u00famero de rastreio<\/li>\n\n\n\n<li>Photos of the product received<\/li>\n\n\n\n<li>Photos of the packaging and label<\/li>\n\n\n\n<li>A short explanation of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, AmberLeafShop may offer one of the following solutions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Exchange<\/li>\n\n\n\n<li>Partial refund<\/li>\n\n\n\n<li>Full refund<\/li>\n\n\n\n<li>Other agreed solution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not open, use, discard, or return the product without contacting us first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Missing Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an item appears to be missing from your order, please contact us within <strong>3 days after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>N\u00famero de rastreio<\/li>\n\n\n\n<li>Photos of all products received<\/li>\n\n\n\n<li>Photos of the outer parcel<\/li>\n\n\n\n<li>Fotografias da etiqueta de envio<\/li>\n\n\n\n<li>V\u00eddeo de unboxing, se dispon\u00edvel<\/li>\n\n\n\n<li>A short explanation of the missing item<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop will review the case and may check packing records, order details, logistics information, and customer-provided evidence before deciding on a solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Lost Shipments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a shipment appears to be lost, customers should contact us with the order number and tracking number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A parcel is not considered lost simply because it is delayed. The case must be reviewed based on the carrier\u2019s tracking information, logistics records, shipping route, and delivery confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the parcel is confirmed lost by the logistics provider or after reasonable review, AmberLeafShop may offer one of the following solutions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement shipment<\/li>\n\n\n\n<li>Partial refund<\/li>\n\n\n\n<li>Full refund<\/li>\n\n\n\n<li>Store credit<\/li>\n\n\n\n<li>Other agreed solution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The final solution depends on order details, shipping route, product availability, logistics confirmation, and payment method.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Returned Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel is returned to sender or cannot be delivered, AmberLeafShop will review the reason for return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is caused by customer-side reasons, the customer may be responsible for related costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer-side reasons may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Endere\u00e7o de entrega incorreto<\/li>\n\n\n\n<li>Endere\u00e7o de entrega incompleto<\/li>\n\n\n\n<li>N\u00famero de telefone errado<\/li>\n\n\n\n<li>Recusa em receber a encomenda<\/li>\n\n\n\n<li>N\u00e3o levantamento da encomenda<\/li>\n\n\n\n<li>N\u00e3o resposta ao contacto do servi\u00e7o de entregas<\/li>\n\n\n\n<li>Failure to cooperate with customs or delivery requirements<\/li>\n\n\n\n<li>Restri\u00e7\u00e3o de destino<\/li>\n\n\n\n<li>Address not suitable for delivery<\/li>\n\n\n\n<li>PO Box, parcel locker, or unsupported delivery address<\/li>\n\n\n\n<li>Customer request to cancel after dispatch<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Related costs may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Taxas de envio de devolu\u00e7\u00e3o<\/li>\n\n\n\n<li>Taxas de reenvio<\/li>\n\n\n\n<li>Taxas de armazenamento<\/li>\n\n\n\n<li>Encargos aduaneiros<\/li>\n\n\n\n<li>Taxas de corre\u00e7\u00e3o de morada<\/li>\n\n\n\n<li>Taxas de entrega n\u00e3o efetuada<\/li>\n\n\n\n<li>Taxas de processamento de pagamentos<\/li>\n\n\n\n<li>Outros custos j\u00e1 incorridos<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any refund for a returned parcel may be reduced by these costs where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Refused Delivery or Failed Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer refuses delivery, fails to collect the parcel, or does not cooperate with the courier, postal operator, customs authority, or delivery provider, the customer may be responsible for all related costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop may not be able to provide a full refund if the parcel is refused, abandoned, destroyed, returned, or held due to customer-side reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Customs, Destination Restrictions and Import Issues<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os clientes s\u00e3o respons\u00e1veis por garantir que os produtos que encomendam possam ser legalmente adquiridos, importados, entregues e recebidos no seu pa\u00eds ou regi\u00e3o de destino.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel is delayed, held, returned, refused, taxed, inspected, seized, destroyed, or restricted due to destination laws, customs requirements, import rules, customer failure to cooperate, or local restrictions, the customer may be responsible for related costs and risks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for losses caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destination import restrictions<\/li>\n\n\n\n<li>Tobacco product restrictions<\/li>\n\n\n\n<li>Customer failure to comply with local laws<\/li>\n\n\n\n<li>Customer failure to cooperate with customs requirements<\/li>\n\n\n\n<li>Recusa aduaneira<\/li>\n\n\n\n<li>Customs delays<\/li>\n\n\n\n<li>Unpaid destination taxes or duties<\/li>\n\n\n\n<li>Informa\u00e7\u00f5es incorretas do cliente<\/li>\n\n\n\n<li>Recusa em receber a encomenda<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, we usually try to arrange DDP tax-included delivery. However, DDP service is not guaranteed for every order, destination, product, or shipping route.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Return Instructions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must contact AmberLeafShop before returning any product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send products back without receiving return instructions from our customer service team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns sent without approval may be refused, delayed, lost, or not refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a return is approved, AmberLeafShop will provide return instructions. The customer must follow those instructions carefully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return address may vary depending on product type, destination, logistics route, and return reason.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a return is approved due to customer-side reasons, the customer is generally responsible for return shipping costs and related charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer-side reasons may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Wrong product ordered<\/li>\n\n\n\n<li>Wrong quantity ordered<\/li>\n\n\n\n<li>Endere\u00e7o incorreto<\/li>\n\n\n\n<li>Refused delivery<\/li>\n\n\n\n<li>Failed delivery<\/li>\n\n\n\n<li>Cancelamento por parte do cliente ap\u00f3s o envio<\/li>\n\n\n\n<li>Unsupported destination issue caused by customer information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a return is approved due to a confirmed AmberLeafShop error or confirmed shipping damage, we will review the case and provide a suitable solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Refund Method<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, approved refunds will be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the original payment method, refunds may be processed through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cart\u00e3o de cr\u00e9dito<\/li>\n\n\n\n<li>Transfer\u00eancia banc\u00e1ria<\/li>\n\n\n\n<li>S\u00e1bio<\/li>\n\n\n\n<li>Stripe<\/li>\n\n\n\n<li>USDT<\/li>\n\n\n\n<li>WeChat Pay<\/li>\n\n\n\n<li>Alegria<\/li>\n\n\n\n<li>Google Pay<\/li>\n\n\n\n<li>Apple Pay<\/li>\n\n\n\n<li>Western Union<\/li>\n\n\n\n<li>Other agreed payment method<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The refund method may depend on payment provider rules, payment availability, transaction status, and order details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Refund Processing Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is approved, AmberLeafShop usually processes the refund within <strong>5 a 10 dias \u00fateis<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The actual time for funds to appear in the customer\u2019s account depends on the payment method, bank, card issuer, payment provider, blockchain network, or financial institution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for delays caused by banks, payment providers, blockchain networks, or third-party financial institutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">19. USDT Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the original payment was made by USDT, refunds may be issued in USDT where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">USDT refunds may be affected by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Blockchain network fees<\/li>\n\n\n\n<li>Exchange rate differences<\/li>\n\n\n\n<li>Transaction fees<\/li>\n\n\n\n<li>Wallet address confirmation<\/li>\n\n\n\n<li>Manual verification<\/li>\n\n\n\n<li>Payment provider limitations<\/li>\n\n\n\n<li>Refund processing time<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide the correct USDT wallet address and network information if a USDT refund is approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for losses caused by incorrect wallet addresses, wrong networks, or customer-side cryptocurrency mistakes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Blockchain network fees and transaction fees may be deducted where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">20. Non-Refundable Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain costs may not be refundable, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Taxas de envio originais<\/li>\n\n\n\n<li>Taxas de envio de devolu\u00e7\u00e3o<\/li>\n\n\n\n<li>Taxas de reenvio<\/li>\n\n\n\n<li>Payment provider fees<\/li>\n\n\n\n<li>Bank charges<\/li>\n\n\n\n<li>Currency exchange differences<\/li>\n\n\n\n<li>Blockchain network fees<\/li>\n\n\n\n<li>Direitos aduaneiros<\/li>\n\n\n\n<li>Impostos sobre as importa\u00e7\u00f5es<\/li>\n\n\n\n<li>Taxas de armazenamento<\/li>\n\n\n\n<li>Taxas de corre\u00e7\u00e3o de morada<\/li>\n\n\n\n<li>Taxas de entrega n\u00e3o efetuada<\/li>\n\n\n\n<li>Other third-party charges already incurred<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether these costs are refundable depends on the reason for the refund, order status, payment method, shipping route, and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">21. Refund Refusal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop may refuse a refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been opened or used.<\/li>\n\n\n\n<li>The product is not in original condition.<\/li>\n\n\n\n<li>The product is returned without approval.<\/li>\n\n\n\n<li>The customer reports the issue after the required period.<\/li>\n\n\n\n<li>The customer fails to provide sufficient evidence.<\/li>\n\n\n\n<li>The parcel is refused due to customer-side reasons.<\/li>\n\n\n\n<li>The parcel fails delivery due to incorrect customer information.<\/li>\n\n\n\n<li>The product is restricted or refused by the destination due to customer-side legal or customs issues.<\/li>\n\n\n\n<li>The customer sends payment to the wrong account or wrong wallet address.<\/li>\n\n\n\n<li>The customer uses the wrong USDT network.<\/li>\n\n\n\n<li>Fraud, abuse, or misuse is suspected.<\/li>\n\n\n\n<li>The request does not meet this Policy or our Terms &amp; Conditions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">22. Chargebacks and Payment Disputes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should contact AmberLeafShop first if they have an issue with an order, payment, parcel, return, or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Opening a chargeback or payment dispute without contacting us may delay the resolution process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a chargeback, dispute, reversal, or unauthorised payment claim is opened, AmberLeafShop reserves the right to provide order records, payment confirmation, tracking information, customer communication, delivery evidence, and after-sales records to the payment provider, bank, courier, or relevant authority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. After-Sales Time Limit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must contact AmberLeafShop within <strong>3 days after delivery<\/strong> or within <strong>3 days after the delivery issue is confirmed<\/strong> for after-sales support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Requests made after this period may be rejected or limited, especially where evidence is no longer available or the parcel\/product condition can no longer be verified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Changes to This Refund and Returns Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop may update this Refund and Returns Policy from time to time to reflect changes in our products, shipping routes, payment methods, after-sales rules, legal requirements, or business operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A vers\u00e3o atualizada ser\u00e1 publicada nesta p\u00e1gina com uma nova data de \u201c\u00daltima atualiza\u00e7\u00e3o\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recomenda-se aos clientes que consultem esta Pol\u00edtica antes de efetuarem uma encomenda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">25. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about returns, refunds, damaged parcels, lost shipments, wrong products, failed delivery, or after-sales support, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AmberLeafShop<\/strong><br><strong>S\u00edtio Web:<\/strong> amberleafshop.com<br><strong>E-mail:<\/strong> <a href=\"mailto:chunghwashop11@gmail.com\">chunghwashop11@gmail.com<\/a><br><strong>Telefone \/ WhatsApp:<\/strong> +44 7922 291211<br><strong>Endere\u00e7o comercial:<\/strong> 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Esc\u00f3cia, Reino Unido<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: June 13, 2026 This Refund and Returns Policy explains how AmberLeafShop handles order cancellations, returns, refunds, damaged parcels, lost shipments, wrong products, returned parcels, failed delivery, and after-sales requests. This Policy applies to orders placed through AmberLeafShop. Website: amberleafshop.comStore Name: AmberLeafShopEmail: chunghwashop11@gmail.comPhone \/ WhatsApp: +44 7922 291211Business Address: 18 Royal Mile Old Town [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":1,"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":753,"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/pages\/15\/revisions\/753"}],"wp:attachment":[{"href":"https:\/\/amberleafshop.com\/pt\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}