Amber Leaf Original 50g
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Termos e Condições

Última atualização: 13 de junho de 2026

Welcome to AmberLeafShop. These Terms & Conditions govern your access to and use of our website, products, order support, customer service, payment confirmation, shipping arrangements, and after-sales services.

By visiting our website, contacting us, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or place an order.

Sítio Web: https://amberleafshop.com/
Nome da loja: AmberLeafShop
E-mail: [email protected]
Telefone / WhatsApp: +44 7922291211
Endereço comercial: 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Escócia, Reino Unido

1. About AmberLeafShop

AmberLeafShop is an online store providing product information, order support, stock confirmation, packaging confirmation, shipping support, payment confirmation, and after-sales assistance for selected tobacco products intended for adult buyers only.

Our products may include, depending on current availability:

Product availability, packaging version, shipping route, delivery time, and payment method may vary depending on stock, destination country, product type, and current logistics conditions.

2. Adult Buyers Only

AmberLeafShop is intended only for adult buyers who meet the legal minimum age required to purchase tobacco products in their country or region.

By using this website, contacting us, or placing an order, you confirm that:

We reserve the right to refuse, cancel, suspend, or decline any order if we believe that the order does not meet legal, age-related, destination, payment, delivery, or compliance requirements.

3. Customer Responsibility for Local Laws

Customers are responsible for understanding and complying with the laws and regulations of their own country, region, or destination.

Before placing an order, customers should confirm whether tobacco products may be legally purchased, imported, delivered, and received in their location.

AmberLeafShop does not guarantee that any product listed on the website is legal to purchase, import, or receive in every destination.

Orders may be cancelled if a destination restriction, customs issue, legal requirement, delivery limitation, or compliance concern applies.

4. Product Information

We try to provide accurate product names, product descriptions, pack sizes, box quantities, product images, and general product information.

However, product information may change due to supplier updates, packaging changes, health warning changes, market version differences, batch differences, stock changes, or legal packaging requirements.

Product images are for reference only. Actual products, packaging, labels, health warning images, outer box design, and market version may vary.

Customers should contact customer service before ordering if they need to confirm a specific product version, packaging style, quantity, or box format.

5. Packaging Notice

Tobacco product packaging may vary due to batch updates, market version, plain packaging rules, health warning rotation, outer box format, or supplier changes.

For example, Amber Leaf Original 50g may be available in single pouch format, 5×50g box format, or 10×50g box format, but the outer box design and warning images may not always match website images exactly.

By placing an order, you acknowledge and accept that:

If packaging style is important to you, please contact us before placing an order or before dispatch.

6. Product Availability and Stock Confirmation

All products are subject to availability.

A product shown on the website does not guarantee that it is currently in stock or available for your destination.

After an order is placed, our customer service team may confirm:

If an item is out of stock after you place an order, we may contact you to discuss one of the following options:

7. Orders and Order Confirmation

Placing an order on our website does not automatically mean the order has been accepted or confirmed.

An order is considered confirmed only after:

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

8. Prices and Payment

Product prices, shipping fees, payment methods, and any available order options may vary depending on product type, quantity, destination country, logistics route, payment method, and current availability.

Os métodos de pagamento disponíveis podem incluir:

Not all payment methods are available for every order, product, or destination.

Customers may be required to contact customer service after placing an order to confirm the available payment method.

We do not directly store full credit card numbers or full bank card details on our website. Payment may be processed by third-party payment providers or financial service providers according to their own terms, policies, and compliance requirements.

Se não for possível verificar o pagamento, a encomenda poderá sofrer atrasos, ser suspensa ou cancelada.

9. Payment Confirmation

Some orders may require manual payment confirmation.

Customers may be asked to provide payment confirmation information, such as payment reference, transaction screenshot, payment receipt, or related order details.

AmberLeafShop reserves the right to delay or cancel an order if payment is incomplete, unclear, reversed, disputed, high-risk, or not successfully verified.

10. Shipping and Delivery

We may support several shipping methods depending on destination and order details, including:

Available shipping methods vary by country, product type, parcel weight, customs requirements, logistics conditions, and current route availability.

Delivery time is confirmed by destination country and shipping route. Any estimated delivery time provided by customer service is an estimate only and is not a guaranteed delivery date.

Shipping may be delayed due to customs checks, weather, flight changes, courier delays, postal delays, destination restrictions, holiday periods, incorrect address information, failed delivery attempts, or other circumstances beyond our control.

11. DDP, Customs, Taxes and Destination Charges

Where possible, we usually try to arrange DDP tax-included delivery.

However, DDP service may not be available for all products, orders, destinations, routes, or special situations.

In some cases, customers may be responsible for additional destination-side costs, including but not limited to:

Special situations may include, but are not limited to:

Customers should contact us before ordering if they are unsure whether their destination can receive the product.

12. Customer Responsibilities

Customers are responsible for providing accurate, complete, and up-to-date order information.

This includes:

Customers are responsible for any delay, return, failed delivery, additional charge, or loss caused by incorrect or incomplete information provided by the customer.

Customers must also ensure that the products ordered may be legally purchased, imported, delivered, and received in their destination country or region.

13. Delivery Address and Failed Delivery

Customers must provide a correct and complete delivery address before dispatch.

If a parcel is delayed, returned, lost, rejected, or requires redelivery due to customer-side reasons, the customer may be responsible for related costs.

As razões do lado do cliente podem incluir:

Once an order has been dispatched, we may not be able to change the delivery address.

14. Order Processing Time

After payment is confirmed, we usually aim to process orders within 1–3 working days.

Processing time may be longer during high-demand periods, stock checks, payment verification, packaging confirmation, route review, holiday periods, or compliance checks.

O tempo de processamento não é o mesmo que o prazo de entrega.

Delivery time depends on the destination country, shipping method, customs clearance, courier handling, and current logistics conditions.

15. Cancellations

Os clientes podem solicitar o cancelamento de uma encomenda antes do envio.

If the order has not yet been processed, packed, confirmed with the logistics provider, or dispatched, we may accept the cancellation and process a refund where applicable.

Once an order has been processed, packed, handed to the carrier, dispatched, or shipped, cancellation may not be possible.

If cancellation after dispatch is possible, the customer may be responsible for any costs already incurred, including shipping fees, return fees, payment handling fees, storage fees, or other related charges.

16. Returns and Refunds

Returns and refunds are reviewed case by case.

Customers should contact us before returning any product. Products returned without prior approval may not be accepted.

Due to the nature of tobacco products, returns may not be accepted if the product has been:

If a return is approved due to customer-side reasons, the customer may be responsible for return shipping costs, payment handling fees, delivery fees, customs charges, and other related costs.

If a return or refund is approved due to our handling mistake, confirmed shipping damage, or confirmed parcel loss, we will review the case and provide a suitable solution.

17. After-Sales Support

Customers must contact us within 3 days after delivery or within 3 days after a delivery issue is confirmed if after-sales support is required.

After-sales cases may include:

To help us review the case, customers may need to provide:

If the customer does not provide sufficient evidence, we may be unable to process a refund, replacement, redelivery, or claim.

18. Damaged Parcels

If a parcel arrives damaged, customers should contact us within 3 days after delivery.

Customers should keep the original packaging, shipping label, product packaging, and all items received until the case is reviewed.

Clear photos or videos may be required.

We may refuse after-sales support if the customer discards the parcel, destroys the packaging, fails to provide evidence, or reports the issue after the required period.

19. Lost Parcels

If a parcel appears to be lost, customers should contact us with the order number and tracking number.

We will review the tracking status and may contact the logistics provider where appropriate.

A parcel is not considered lost simply because it is delayed. The case must be reviewed based on logistics information, carrier confirmation, delivery status, and route conditions.

If a parcel is confirmed lost due to logistics reasons, we may offer a replacement, refund, partial refund, or other solution depending on the order details and shipping route.

20. Returned Parcels

If a parcel is returned due to customer-side reasons, destination restrictions, failed delivery, incorrect address, refusal to receive, customs issue, or failure to cooperate with courier or customs requirements, the customer may be responsible for return costs and other related charges.

If redelivery is possible, the customer may need to pay redelivery fees.

If redelivery is not possible, any refund may be reduced by shipping fees, return fees, customs charges, payment handling fees, or other costs already incurred.

21. Refund Processing Time

If a refund is approved, we will usually process the refund within 5–10 working days.

The actual time for funds to appear in the customer’s account depends on the payment method, bank, payment provider, and financial institution.

Payment provider fees, currency exchange differences, blockchain network fees, bank charges, or other transaction costs may not be refundable where applicable.

22. Product Restrictions and Destination Limitations

Not all products can be shipped to all destinations.

Shipping availability depends on destination laws, customs requirements, product type, shipping route, and logistics conditions.

We reserve the right to cancel or refuse an order if:

Customers are responsible for confirming that their destination allows the purchase, import, delivery, and receipt of tobacco products.

23. Prohibited Use of the Website

Customers must not use this website for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not:

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe these Terms have been violated.

24. Website Content and Intellectual Property

All website content, including text, layout, graphics, images, product descriptions, logos, website design, and other materials, is provided for informational and commercial purposes.

Unless otherwise stated, website content belongs to AmberLeafShop or is used for product reference, supplier information, or website operation.

Customers may not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without prior written permission.

Product names, brand names, trademarks, and logos may belong to their respective owners. Use of such names is for product identification only and does not imply official endorsement, ownership, or partnership unless expressly stated.

25. Third-Party Services

Our website or order process may involve third-party services, including payment providers, banks, financial service providers, logistics providers, postal services, couriers, freight forwarders, hosting providers, email service providers, or contact form tools.

These third parties may have their own terms, privacy policies, fees, processing times, restrictions, and compliance requirements.

AmberLeafShop is not responsible for delays, fees, restrictions, errors, service interruptions, payment issues, delivery issues, or policy changes caused by third-party service providers.

26. Limitation of Liability

To the maximum extent permitted by law, AmberLeafShop shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, services, payment methods, shipping routes, or third-party providers.

We are not responsible for losses caused by:

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

27. Force Majeure

AmberLeafShop shall not be liable for delay, failure, or inability to perform any obligation due to events beyond our reasonable control.

Esses eventos podem incluir:

If a force majeure event affects an order, we may delay, modify, suspend, or cancel the order where necessary.

28. Privacy

Customer personal information is handled according to our Privacy Policy.

Customers should review our Privacy Policy to understand how we collect, use, store, protect, and share personal information.

By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, products, payment methods, shipping services, legal requirements, or website policies.

A versão atualizada será publicada nesta página com uma nova data de “Última atualização”.

Customers are encouraged to review these Terms regularly.

Continued use of the website after changes are posted means that you accept the updated Terms.

30. Governing Law and Disputes

These Terms & Conditions shall be governed by the laws of Scotland and the applicable laws of the United Kingdom.

If a dispute arises, customers should first contact AmberLeafShop so that both parties can try to resolve the issue through good-faith communication.

If the dispute cannot be resolved through customer support, the matter may be handled by the competent courts or authorities in Scotland or the United Kingdom, subject to applicable law.

31. Contact Us

If you have any questions about these Terms & Conditions, your order, payment, shipping, after-sales support, or product information, please contact us:

AmberLeafShop
Sítio Web: https://amberleafshop.com/
E-mail: [email protected]
Telefone / WhatsApp: +44 7922291211
Endereço comercial: 18 Royal Mile, Cidade Velha de Edimburgo, EH1 1QG, Escócia, Reino Unido