{"id":721,"date":"2026-06-13T10:29:32","date_gmt":"2026-06-13T10:29:32","guid":{"rendered":"https:\/\/amberleafshop.com\/?page_id=721"},"modified":"2026-06-13T10:29:35","modified_gmt":"2026-06-13T10:29:35","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/amberleafshop.com\/fr\/shipping-policy","title":{"rendered":"Politique d'exp\u00e9dition"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> 13 juin 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy explains how AmberLeafShop handles order processing, shipping methods, delivery time, tracking, DDP delivery, customs, destination restrictions, failed delivery, returned parcels, and shipping-related after-sales support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy applies to orders placed through AmberLeafShop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Site web :<\/strong> amberleafshop.com<br><strong>Nom du magasin :<\/strong> AmberLeafShop<br><strong>E-mail :<\/strong> <a href=\"mailto:chunghwashop11@gmail.com\">chunghwashop11@gmail.com<\/a><br><strong>T\u00e9l\u00e9phone \/ WhatsApp :<\/strong> +44 7922 291211<br><strong>Adresse professionnelle :<\/strong> 18 Royal Mile, Vieille Ville d'\u00c9dimbourg, EH1 1QG, \u00c9cosse, Royaume-Uni<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order with AmberLeafShop, you agree to this Shipping Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. General Shipping Notice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop provides shipping support for selected tobacco-related products intended for adult buyers only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products may include Amber Leaf Original 50g, Amber Leaf 5\u00d750g and 10\u00d750g box options, Golden Virginia, Lambert &amp; Butler, Richmond, and other selected products depending on current availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping availability depends on product type, stock status, destination country, parcel quantity, courier restrictions, customs rules, payment confirmation, and current logistics conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop does not guarantee that every product can be shipped to every country or region.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Destination Confirmation Before Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before an order is processed, AmberLeafShop may review the destination and shipping route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il peut \u00eatre demand\u00e9 aux clients de confirmer :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pays de destination<\/li>\n\n\n\n<li>Full delivery address<\/li>\n\n\n\n<li>Num\u00e9ro de t\u00e9l\u00e9phone ou num\u00e9ro WhatsApp<\/li>\n\n\n\n<li>Nom du produit<\/li>\n\n\n\n<li>Quantit\u00e9<\/li>\n\n\n\n<li>Mode de livraison pr\u00e9f\u00e9r\u00e9<\/li>\n\n\n\n<li>Mode de paiement pr\u00e9f\u00e9r\u00e9<\/li>\n\n\n\n<li>Demande d'emballage, le cas \u00e9ch\u00e9ant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some destinations may not be available due to customs rules, tobacco restrictions, courier limitations, route suspension, destination risk, or legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the destination cannot be served, the order may be cancelled and refunded where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Available Shipping Methods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the destination and order details, AmberLeafShop may arrange one of the following shipping methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier delivery<\/li>\n\n\n\n<li>Air freight<\/li>\n\n\n\n<li>Postal shipping<\/li>\n\n\n\n<li>Special line service<\/li>\n\n\n\n<li>Other available logistics routes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Available shipping methods may vary by country, product type, parcel weight, quantity, customs requirement, and current route availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not all shipping methods are available for every order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should contact us before or after placing an order to confirm the available shipping method for their destination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Order Processing Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After payment is successfully confirmed, AmberLeafShop usually aims to process orders within <strong>1 \u00e0 3 jours ouvrables<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le traitement des commandes peut inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rification du paiement<\/li>\n\n\n\n<li>Confirmation de stock<\/li>\n\n\n\n<li>Confirmation de l'emballage<\/li>\n\n\n\n<li>Avis sur la destination<\/li>\n\n\n\n<li>Confirmation de l'itin\u00e9raire d'exp\u00e9dition<\/li>\n\n\n\n<li>Parcel preparation<\/li>\n\n\n\n<li>Modalit\u00e9s d'exp\u00e9dition<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai de traitement n'est pas le m\u00eame que le d\u00e9lai de livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing may take longer during high-demand periods, public holidays, stock checks, payment review, destination review, packaging confirmation, or logistics route changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Delivery Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery time depends on the destination country, shipping method, customs clearance, courier handling, postal service, and current logistics conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery time will be confirmed based on the destination and available route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any delivery time provided by AmberLeafShop is an estimate only and is not a guaranteed delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery may be delayed due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contr\u00f4le douanier<\/li>\n\n\n\n<li>Courier delay<\/li>\n\n\n\n<li>Postal delay<\/li>\n\n\n\n<li>Flight delay<\/li>\n\n\n\n<li>Conditions m\u00e9t\u00e9orologiques<\/li>\n\n\n\n<li>P\u00e9riodes de vacances<\/li>\n\n\n\n<li>Adresse incorrecte<\/li>\n\n\n\n<li>Failed delivery attempt<\/li>\n\n\n\n<li>Restrictions relatives aux destinations<\/li>\n\n\n\n<li>Payment verification delay<\/li>\n\n\n\n<li>Route suspension<\/li>\n\n\n\n<li>Cas de force majeure<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for delays caused by courier companies, postal services, customs authorities, destination restrictions, or events beyond our reasonable control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Tracking Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order is dispatched, tracking information may be provided where available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking updates may take time to appear after dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking delays may occur due to courier scanning delays, postal system updates, transit processing, customs checks, or route transfer between logistics providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If tracking information has not updated for a period of time, customers may contact us with the order number and tracking number for assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. DDP Delivery, Customs, Taxes and Duties<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, AmberLeafShop usually tries to arrange DDP tax-included delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, DDP service is not guaranteed for all orders, products, destinations, routes, or special situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, customers may be responsible for destination-side charges, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Droits de douane<\/li>\n\n\n\n<li>Droits d'accise<\/li>\n\n\n\n<li>Droits d'importation<\/li>\n\n\n\n<li>VAT or local taxes<\/li>\n\n\n\n<li>Frais de d\u00e9douanement<\/li>\n\n\n\n<li>Frais d'inspection<\/li>\n\n\n\n<li>Frais de stockage<\/li>\n\n\n\n<li>Frais de retour<\/li>\n\n\n\n<li>Frais de r\u00e9exp\u00e9dition<\/li>\n\n\n\n<li>Frais de modification d'adresse<\/li>\n\n\n\n<li>Frais li\u00e9s \u00e0 une livraison non aboutie<\/li>\n\n\n\n<li>Other destination-side costs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If DDP is unavailable or if destination authorities require additional payment or action, the customer may be responsible for cooperating with the courier, postal operator, customs authority, or relevant service provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Customer Responsibility for Local Laws<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il incombe aux clients de s'assurer que les produits qu'ils commandent peuvent \u00eatre l\u00e9galement achet\u00e9s, import\u00e9s, livr\u00e9s et r\u00e9ceptionn\u00e9s dans leur pays ou r\u00e9gion de destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order, customers confirm that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ils ont l'\u00e2ge l\u00e9gal requis pour acheter des produits du tabac.<\/li>\n\n\n\n<li>They are not purchasing tobacco products on behalf of a minor.<\/li>\n\n\n\n<li>They understand the laws and import rules of their destination.<\/li>\n\n\n\n<li>They accept responsibility for destination-side customs, taxes, and legal requirements.<\/li>\n\n\n\n<li>They will not place an order if the product is prohibited in their location.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for losses, delays, seizures, returns, penalties, or extra charges caused by customer failure to comply with local laws, customs rules, import restrictions, or destination requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Shipping Address Requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide a complete and accurate delivery address before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery address should include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom complet<\/li>\n\n\n\n<li>Complete street address<\/li>\n\n\n\n<li>City<\/li>\n\n\n\n<li>Region or state, if applicable<\/li>\n\n\n\n<li>Postal code<\/li>\n\n\n\n<li>Country<\/li>\n\n\n\n<li>Valid phone number<\/li>\n\n\n\n<li>Email address, if required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for delays, failed delivery, return, loss, or extra costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. PO Box, Parcel Locker and Unsupported Addresses<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop may not accept delivery to certain address types.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unsupported or restricted address types may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PO Box addresses<\/li>\n\n\n\n<li>Parcel lockers<\/li>\n\n\n\n<li>Pickup lockers<\/li>\n\n\n\n<li>Temporary addresses<\/li>\n\n\n\n<li>Unverified forwarding addresses<\/li>\n\n\n\n<li>Incomplete addresses<\/li>\n\n\n\n<li>Restricted commercial receiving addresses<\/li>\n\n\n\n<li>Addresses not suitable for adult-restricted products<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should provide a full and deliverable residential or business address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel cannot be delivered due to an unsuitable address, the customer may be responsible for return shipping, redelivery fees, storage fees, address correction fees, and other related costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Address Changes After Dispatch<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm the correct delivery address before placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been dispatched, the delivery address usually cannot be changed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an address change is possible after dispatch, additional fees may apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for failed delivery, return, delay, or loss caused by late address change requests or incorrect address details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Failed Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A delivery may fail due to customer-side reasons, destination-side reasons, or courier-side reasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer-side or destination-side reasons may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adresse incorrecte<\/li>\n\n\n\n<li>Adresse incompl\u00e8te<\/li>\n\n\n\n<li>Num\u00e9ro de t\u00e9l\u00e9phone erron\u00e9<\/li>\n\n\n\n<li>Recipient unavailable<\/li>\n\n\n\n<li>Refus de r\u00e9ception du colis<\/li>\n\n\n\n<li>Non-retrait du colis<\/li>\n\n\n\n<li>Absence de r\u00e9ponse \u00e0 la prise de contact par coursier<\/li>\n\n\n\n<li>Non-respect des exigences douani\u00e8res ou des conditions de livraison<\/li>\n\n\n\n<li>Restrictions relatives aux destinations<\/li>\n\n\n\n<li>Unpaid destination taxes or charges<\/li>\n\n\n\n<li>Adresse de livraison non prise en charge<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If delivery fails due to customer-side or destination-side reasons, the customer may be responsible for any related costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Returned Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un colis est renvoy\u00e9 \u00e0 l'exp\u00e9diteur ou ne peut \u00eatre livr\u00e9, AmberLeafShop examinera la raison du retour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is caused by customer-side reasons, destination restrictions, customs issues, failed delivery, refusal to receive, or incorrect address, the customer may be responsible for related costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais connexes peuvent inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frais de retour<\/li>\n\n\n\n<li>Frais de r\u00e9exp\u00e9dition<\/li>\n\n\n\n<li>Frais de stockage<\/li>\n\n\n\n<li>Frais de douane<\/li>\n\n\n\n<li>Frais de modification d'adresse<\/li>\n\n\n\n<li>Frais li\u00e9s \u00e0 une livraison non aboutie<\/li>\n\n\n\n<li>Frais de traitement des paiements<\/li>\n\n\n\n<li>Autres frais d\u00e9j\u00e0 engag\u00e9s<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If redelivery is possible, the customer may need to pay additional redelivery fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If redelivery is not possible, any refund may be reduced by shipping fees, return costs, payment fees, customs charges, and other costs already incurred.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Customs Delay, Inspection or Seizure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Parcels may be delayed, inspected, held, returned, or restricted by customs authorities or destination authorities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for customs delays or destination authority actions beyond our control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel is delayed, held, returned, seized, destroyed, or restricted due to destination laws, import rules, customs requirements, customer failure to cooperate, or destination restrictions, the customer may be responsible for related risks and costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should check local laws before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Lost Shipments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a shipment appears to be lost, customers should contact AmberLeafShop with the order number and tracking number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A parcel is not considered lost simply because tracking is delayed or transit time is longer than expected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop will review the case based on tracking information, courier updates, route conditions, and logistics provider confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si la perte du colis est confirm\u00e9e par le prestataire logistique ou apr\u00e8s un examen approfondi, AmberLeafShop peut proposer l'une des solutions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envoi de remplacement<\/li>\n\n\n\n<li>Remboursement partiel<\/li>\n\n\n\n<li>Remboursement int\u00e9gral<\/li>\n\n\n\n<li>Cr\u00e9dit magasin<\/li>\n\n\n\n<li>Autre solution convenue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La solution finale d\u00e9pend des d\u00e9tails de la commande, de l'itin\u00e9raire d'exp\u00e9dition, de la disponibilit\u00e9 des produits, de la confirmation logistique et du mode de paiement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Damaged Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel arrives damaged, customers must contact AmberLeafShop within <strong>3 jours apr\u00e8s la livraison<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Num\u00e9ro de suivi<\/li>\n\n\n\n<li>Des photos nettes de l'emballage ext\u00e9rieur endommag\u00e9<\/li>\n\n\n\n<li>Des photos nettes de l'\u00e9tiquette d'exp\u00e9dition<\/li>\n\n\n\n<li>Des photos nettes du produit endommag\u00e9<\/li>\n\n\n\n<li>Unboxing photos or video, if available<\/li>\n\n\n\n<li>Une br\u00e8ve explication du probl\u00e8me<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should keep the original parcel, packaging, shipping label, and products until the case is reviewed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the parcel or product is discarded before review, AmberLeafShop may be unable to process a claim, refund, replacement, or compensation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Missing Items or Wrong Product<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an item is missing or the wrong product is received, customers must contact AmberLeafShop within <strong>3 jours apr\u00e8s la livraison<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Num\u00e9ro de suivi<\/li>\n\n\n\n<li>Photos de tous les produits re\u00e7us<\/li>\n\n\n\n<li>Photos of the packaging and shipping label<\/li>\n\n\n\n<li>Unboxing video, if available<\/li>\n\n\n\n<li>A written explanation of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop will review the case and may check order records, packing records, product information, tracking status, and customer-provided evidence before deciding on a solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Shipping Fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pays de destination<\/li>\n\n\n\n<li>Type de produit<\/li>\n\n\n\n<li>Quantit\u00e9<\/li>\n\n\n\n<li>Poids du colis<\/li>\n\n\n\n<li>Mode de livraison<\/li>\n\n\n\n<li>Route availability<\/li>\n\n\n\n<li>Disponibilit\u00e9 DDP<\/li>\n\n\n\n<li>Customs requirement<\/li>\n\n\n\n<li>Courier or postal service fee<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees may be confirmed at checkout or by customer service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees are generally not refundable once the order has been dispatched, unless otherwise agreed or required by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">19. Bulk Orders and Box Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bulk orders, large quantity orders, 5\u00d750g box orders, 10\u00d750g box orders, and repeated shipments may require additional shipping review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'examen compl\u00e9mentaire peut inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disponibilit\u00e9 des destinations<\/li>\n\n\n\n<li>Quantit\u00e9<\/li>\n\n\n\n<li>Poids du colis<\/li>\n\n\n\n<li>Packaging method<\/li>\n\n\n\n<li>Risque douanier<\/li>\n\n\n\n<li>Itin\u00e9raire de livraison<\/li>\n\n\n\n<li>Disponibilit\u00e9 DDP<\/li>\n\n\n\n<li>Mode de paiement<\/li>\n\n\n\n<li>Adresse de livraison<\/li>\n\n\n\n<li>Responsabilit\u00e9 apr\u00e8s-vente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop reserves the right to split, delay, limit, refuse, or cancel bulk orders if the order creates shipping, customs, legal, payment, or destination concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">20. Force Majeure and Route Changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop is not responsible for shipping delays, route changes, service suspension, or delivery failure caused by events beyond our reasonable control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces \u00e9v\u00e9nements peuvent inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Severe weather<\/li>\n\n\n\n<li>Natural disasters<\/li>\n\n\n\n<li>Customs changes<\/li>\n\n\n\n<li>Restrictions gouvernementales<\/li>\n\n\n\n<li>Flight cancellations<\/li>\n\n\n\n<li>Courier disruption<\/li>\n\n\n\n<li>Postal disruption<\/li>\n\n\n\n<li>Gr\u00e8ves<\/li>\n\n\n\n<li>Jours f\u00e9ri\u00e9s<\/li>\n\n\n\n<li>Supplier shortages<\/li>\n\n\n\n<li>Payment provider restrictions<\/li>\n\n\n\n<li>War or conflict<\/li>\n\n\n\n<li>Public health events<\/li>\n\n\n\n<li>Cas de force majeure<\/li>\n\n\n\n<li>Modifications l\u00e9gislatives ou r\u00e9glementaires<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a shipping route becomes unavailable after an order is placed, AmberLeafShop may contact the customer to discuss an alternative route, delay the order, cancel the order, or issue a refund where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">21. Customer Cooperation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must cooperate with AmberLeafShop, couriers, postal operators, customs authorities, and delivery providers where necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirming delivery details<\/li>\n\n\n\n<li>R\u00e9pondre \u00e0 un message du service de livraison<\/li>\n\n\n\n<li>Providing missing information<\/li>\n\n\n\n<li>Prendre en charge les frais de destination, le cas \u00e9ch\u00e9ant<\/li>\n\n\n\n<li>Retirer le colis \u00e0 temps<\/li>\n\n\n\n<li>Cooperating with customs or delivery requirements<\/li>\n\n\n\n<li>Reporting delivery issues within the required period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Failure to cooperate may result in delay, failed delivery, return, additional charges, or loss of after-sales eligibility.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">22. Shipping Policy and Other Policies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy should be read together with our:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conditions g\u00e9n\u00e9rales<\/li>\n\n\n\n<li>Conditions de paiement<\/li>\n\n\n\n<li>Politique de remboursement et de retour<\/li>\n\n\n\n<li>Politique de confidentialit\u00e9<\/li>\n\n\n\n<li>Destinations soumises \u00e0 des restrictions et limitations d'exp\u00e9dition<\/li>\n\n\n\n<li>Politique en mati\u00e8re de cookies<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If there is any conflict between policies, AmberLeafShop may review the case based on the specific order, payment, shipping route, destination, and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. Changes to This Shipping Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AmberLeafShop may update this Shipping Policy from time to time to reflect changes in shipping routes, delivery providers, payment methods, customs requirements, legal requirements, business operations, or website policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La version mise \u00e0 jour sera publi\u00e9e sur cette page avec une nouvelle date de \u201c Derni\u00e8re mise \u00e0 jour \u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are encouraged to review this Shipping Policy before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about shipping methods, delivery time, tracking, DDP service, customs, returned parcels, damaged parcels, lost shipments, or destination availability, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AmberLeafShop<\/strong><br><strong>Site web :<\/strong> amberleafshop.com<br><strong>E-mail :<\/strong> <a href=\"mailto:chunghwashop11@gmail.com\">chunghwashop11@gmail.com<\/a><br><strong>T\u00e9l\u00e9phone \/ WhatsApp :<\/strong> +44 7922 291211<br><strong>Adresse professionnelle :<\/strong> 18 Royal Mile, Vieille Ville d'\u00c9dimbourg, EH1 1QG, \u00c9cosse, Royaume-Uni<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: June 13, 2026 This Shipping Policy explains how AmberLeafShop handles order processing, shipping methods, delivery time, tracking, DDP delivery, customs, destination restrictions, failed delivery, returned parcels, and shipping-related after-sales support. This Shipping Policy applies to orders placed through AmberLeafShop. Website: amberleafshop.comStore Name: AmberLeafShopEmail: chunghwashop11@gmail.comPhone \/ WhatsApp: +44 7922 291211Business Address: 18 Royal Mile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-721","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/pages\/721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/comments?post=721"}],"version-history":[{"count":2,"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/pages\/721\/revisions"}],"predecessor-version":[{"id":754,"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/pages\/721\/revisions\/754"}],"wp:attachment":[{"href":"https:\/\/amberleafshop.com\/fr\/wp-json\/wp\/v2\/media?parent=721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}